Frequently Asked Questions - Lubricants

Frequently Asked Questions - Oil

Our usual delivery service operates between Monday - Friday, year round. 

On occassion we may deliver on a saturday for orders deemed an emergency. This would be at the discretion of our management. 

Our average delivery time is within 5 working days under normal circumstances.

However, this can vary for a number of reasons. Our most common reasons being: having a large number of orders to fulfil, bad weather and the delivery location.

During the busy winter period delivery times are expected to rise, therefore we actively encourage our customers to place their orders earlier rather than later.

If you are placing an order for delivery to the Western Isles then we would deliver on our next trip across to the Isles, our sales staff will be able to advise you of when this will be when you place your order. 

Under normal circumstances, our average delivery time is within 5 working days.

As a standard we do not offer same day deliveres. They may only be considered for deliveries deemed an emergency at the discretion of our management and if we have the availability to do so. 

Our delivery journeys are carefully planned by our experienced operations staff to ensure deliveries are made as timely and efficiently as possible.

We can only accept orders of 500 litres or above.

Our tankers are fitted with industry standard weight meters calibrated to carry a minimum delivery of 500 litres. Our weight meters are in compliance of weights and measures legislation. 

We give an estimated delivery date on the day an order is placed as a guide to when you should expect your delivery. In addition to this, if we have a mobile number attached to your account then we can offer to send out an SMS message prior to your delivery. We also offer the opportunity of a courtesy phone call the day before your delivery is scheduled. If you would like to request a phone call or SMS message you may do so at the time you place your order with us. 

If your tank will not take the full quantity of fuel ordered, and providing the tank will take more than 500 litres, our drivers will fill your tank with the maximum amount it can hold. This will be a few inches from the top of your storage tank to ensure that the fuel has enough room to expand safely. You will only be charged for the amount of fuel dispensed.

The best thing you can do is to contact us as soon as you can. We will place an order for you and ensure that it is known that it is an urgent order. We will always try our best to get a delivery to you as quickly as possible, particularly during the colder months. 

If you run out of fuel it is likely that you will need to call out a boiler service engineer to bleed the fuel line from your storage tank to get the boiler started again safely. This should be carried out after your fuel had been delivered. If you should require the services of a boiler engineer please contact our Boiler Maintenance Department on 0800 833 534 to discuss your requirements. 

So long as access is open and the tank is unlocked there is no need to be there for the delivery. 

The driver will post your delivery ticket/invoice through your letterbox. This will tell you how much fuel has been delivered and what the total price is. 

Please do not hesitate to contact us, should you have a query regarding any aspect of your order, including delivery. Our team will be able to advise you of when you can expect your delivery and answer any questions you may have. 

Contact details for all of our depots can be found here.

As a new customer we do ask that you pay for your first order up-front. Payment will usually be taken at the time you place your order with us. 

For subsequent orders, we ask that payment is made before the 10th of the following month. Or alternatively, you may join our budget payment plan and pay by monthly direct debit. 

Our online Customer Portal may be accessed here.

It can be accessed at anytime through our website. Click the 'Your Account' link, which can be found on the website menu. This will take you to the Customer Portal log-on page. If you are a new user of the Customer Portal, you will be able to request your log-on details from this page, or if you are an exisiting user, simply input your log-on details to access the portal. 

Customer accounts may be set up online by completing our Get-A-Quote form and choosing whether you would like to place an order or receive a quote. If you have chosen to place an order a member of our team may need to call you to confirm and to take payment, as we do ask for payment upfront if it is your first order with us.

Alternatively, we can set up your account over the phone. To do so please contact your nearest Gleaner depot. 

The average length of our hoses is 100ft. 

Your delivery depot will be able to advise further for any delivery concerns or queries.

Frequently Asked Questions - Lubricants

Our usual delivery times are Monday to Friday between 8am and 5pm. Delivery out with these times would only be considered for orders deemed an emergency and would be at the discretion of our Lubricants Manager.

Our delivery time on average is within 2-3 working days under normal circumstances. However this can vary for a number of reasons. Our most common reasons for a longer delivery time would be having a large number of orders to fulfil, the delivery location and stock availability. Our delivery time will increase to between 10-14 working days on average for products which are not currently in stock.

Our availability to offer same-day deliveries varies. How busy a depot is and the availability of the product ordered will impact our ability to offer same-day deliveries. We can also offer collection from our depots if we are unable to make a delivery, so long as the product ordered is in stock.

Please consult our lubricants team in regards to same-day deliveries and collections. 

We do not have a minimum quantity required to place an order. However, we only offer lubricant and grease products in predetermined packsizes. The packsizes available vary depending on the product, starting from 400gram cartridges to 1000litre IBC’s. If you would like more information on our packsizes please contact our lubricants team.

Please Note: It is sometimes necessary for us to utilise a courier service in order to make deliveries. Deliveries requiring a courier may be subject to a carriage charge depending on the delivery location and size. Delivery details and charges will be explained and confirmed at the time an order is placed. 

An MSDS or material safety data sheet contains safety and application instructions specific to that particular lubricant grade.

A TDS or technical data sheet contains the technical specification of the lubricant grade as well as the approvals OEM specifications met.

If you require a copy of an MSDS or TDS for a particular lubricant grade please visit our Technical Datasheets page under the Lubricants tab or contact our lubricants team.

Yes, depending on the product(s) ordered. We will only be able to amend or cancel an order if it is for an item we have in stock. Unfortunately we cannot offer amendments or cancel orders for products we have had to order.

If you would like to cancel or change an order you have placed, please speak to a member of our lubricants team who will be able to advise you further.

We give an estimated delivery date on the day an order is placed as a guide to when you should expect your delivery. If you have any concerns about the status of your order please contact our lubricants team who will be able to advise you.

If you require technical support or advice in the first instance you should contact our lubricants team who will be able to supply the technical information you require, and will also be able to provide advice on the best product to meet your needs.

Our lubricants team will also be able to assist if you wish to use the Shell LubeAnalyst, LubeMatch and LubeAdvisor Services. 

Although we are an Authorised Shell Lubricants Distributor we can supply other Lubricant products. Please contact our Lubricants team for more information.  

The shelf life for unopened containers is 3 years from date of manufacture providing that have been stored correctly. Lubricants should be protected from adverse weather conditions and from extreme temperatures.  Opened containers stored under proper conditions would have a shelf life of 6 months.