FAQs

Our delivery service operates between Monday and Friday. We may deliver on a Saturday for orders deemed an emergency. This is at the discretion of depot management.

The average delivery time is within 5 working days. However, large numbers of orders, adverse weather conditions and difficult delivery locations can impact delivery times.

Delivery times increase in the busy winter period so, we highly recommend that customers place orders when their tank is at 30%. This allows us the time to deliver and prevents tanks from running dry. It is especially important to customers in the Western Isles because of the ferry crossing. Sales staff will advise you of when the next scheduled sailing is, when you place your order.  Please be aware that adverse weather conditions and ferry cancellations impact delivery times.

The average delivery time is within 5 working days. As a standard we do not offer same day deliveries. Gleaner operations staff route deliveries to be as timely and efficient as possible.

The minimum quantity of fuel we can deliver is 500 litres. Gleaner tankers are calibrated to make a minimum delivery of 500 litres, in compliance with weights and measures legislation.

Customers can opt in to receive a SMS message prior to delivery. Gleaner also offers a courtesy phone call service the day before delivery. Please advise sales staff if you require this service.

If your tank will not take the full quantity of fuel ordered, the driver will fill your tank with the maximum amount it can hold. (500 litre minimum).

Customers receive a delivery ticket/invoice for the volume the driver has delivered to the tank.

Please contact us asap and we will do our best to get a delivery to you as quickly as possible.

Please be aware that if you run out of fuel, it is likely that you will need to call out a boiler service engineer to bleed the fuel line from your storage tank, to get the boiler started again safely.

If you require the services of a boiler engineer please contact our Boiler Maintenance Department on 01343 557435 to discuss your requirements. 

No, you do not need to be at the property for delivery. Please ensure the driver has access to the tank and that the tank is unlocked.

The driver will post your delivery ticket/invoice through your letterbox detailing the volume delivered and total cost of the delivery.

Please do not hesitate to contact us if you need to make an enquiry about your delivery. A member of the Gleaner team will contact you if there is an issue with your delivery.

It is Gleaner policy that new customers pay upfront for their first order. Payment is taken when the order is placed.

We then advise that you join our budget payment plan and pay by monthly Direct Debit to ensure your account has a credit balance for your next order. The Budget Payment plan prevents any unexpected bills.

You can also opt for a variable Direct Debit – This option takes the full cost of your delivery from your bank on the 10th of the following month.

Customers on Direct Debit have standard credit terms – payment by the 10th of the following month to clear any balance. Accounts should always be cleared by May 31st each year.

Please be aware that if you choose not to set up a Direct Debit, we ask for payment at the time of ordering your fuel.

Access the Gleaner online web portal here.

To set up access to the customer portal, you need to register your Gleaner account first, ensuring all registration details match your Gleaner account exactly. You will then receive an email to set a password, this has a 20-minute expiry time. Please check your junk mail if you do not receive this to your inbox.

Once you have set a password, wait a few minutes and then you can login using your email address as your username and the password you have set.

Yes you can. All you need to do is fill in a Get-A-Quote form and choose whether you would like to place an order or receive a quote. Sales staff will set up an account for you. You will receive a welcome email confirming this when you place an order.

Alternatively, call your local depot to set up an account. Find your local depot.

The average length of Gleaner tanker hoses is 100ft.  Your delivery depot will be able to advise further for any delivery concerns or queries.

Delivery times are Monday to Friday between 8am and 5pm.

Average delivery time is within 2-3 working days. The most common reasons for a longer delivery time would be having a large number of orders to fulfil, the delivery location or stock availability. Delivery time can increase up to 10-14 working days for products which are not currently in stock.

Availability to offer same-day deliveries varies. Please discuss same day delivery requirements when you place your order. Gleaner can offer collection from our depots, if we are unable to make a delivery. Again, please discuss this option when placing your order.

We do not have a minimum quantity required to place an order. However, we only offer lubricant and grease products in predetermined pack sizes. The pack sizes available vary depending on the product, starting from 400gram cartridges to 1000litre IBC’s. If you would like more information on our pack sizes please contact our lubricants team.

Please Note: It is sometimes necessary for us to utilise a courier service in order to make deliveries. Deliveries requiring a courier may be subject to a carriage charge depending on the delivery location and size.

An MSDS or material safety data sheet contains safety and application instructions specific to that particular lubricant grade.

A TDS or technical data sheet contains the technical specification of the lubricant grade as well as the approvals OEM specifications met.

If you require a copy of an MSDS or TDS for a particular lubricant grade, contact our lubricants team.

Yes, depending on the product(s) ordered. We will only be able to amend or cancel an order if it is for an item we have in stock. Unfortunately we cannot offer amendments or cancel orders for products we have had to order.

If you would like to cancel or change an order you have placed, please speak to a member of our lubricants team who will be able to advise you further.

The lubricants team will provide an estimated delivery date when the order is placed. If you have any concerns about the status of your order please contact our lubricants team who will be able to advise you.

If you require technical support or advice you should contact the Gleaner lubricants team. They will be able to supply the technical information you require, and will also be able to provide advice on the best product to meet your needs.

Our lubricants team will also be able to assist if you wish to use the Shell LubeAnalyst, LubeMatch and LubeAdvisor Services. 

We are an Authorised Shell Lubricants Distributor and an Authorised Total Energies Lubricants Distributor. However, we can supply other lubricant ranges. Please contact our Lubricants team for more information.  

The shelf life for unopened containers is 3 years from date of manufacture. Containers must be stored correctly. Lubricants must be protected from adverse weather conditions and from extreme temperatures.  Opened containers stored under proper conditions would have a shelf life of 6 months.